Comfort Hotel® Union Brygge

Terrible service... I forgot my wallet in the hotel room. After a telephone conversation with the reception, I was assured that the wallet would be sent to the address I sent to them by e-mail. I called the reception every day for 5 days but they still couldn't send the wallet or give any information why. The only information they managed to give me is that the hotel manager is on vacation and "maybe" he is available after the weekend. Only after 5 days did the reception inform me that I had to pay extra for shipping, so the wallet was not sent. of course there is no problem to pay, but why didn't I get information about this 5 days earlier?? Unfortunately, this is not the end because the reception is still unable to provide any information about the amount or which account the money should be transferred to in order to have the wallet sent. I was also told by customer service at the main office that such a matter is handled by the hotel manager, not them... I can only hope that he will return from vacation and maybe one day contact me 😂😂😂😂 😞

The hotels suffers from attempts to save and minimise on everything that could have made for a pleasurable stay at this nice location in Drammen. I was cold for three days because of a centrally controlled aircon system that no-one could change. I rarely complain, but that was over the top. The receptionists did their best, but they have absolutely no influence, nor did they know how such a problem could be solved. They offered me a heater to increase the temperature that the hotel system had lowered in the first place. I declined politely such a blatantly unsustainable suggestion. Another suggestion was to join Strawberry (the chain) to get rewards, which is very strange, considering that Strawberry is the problem in the first place. The receptionists did their best with whatever solutions they had at hand, but they were obviously disconnected from the overall running of the hotel. I am a professor of management, and the system at this hotel resembles problems back in the 1970-80s, where no-one seemed responsible, customers were treated as though they all fitted into the same mould, and no-one knew what to do about it.

1. the hotel was completely full and the breakfast area is not large enough for all the guests. The hotel boasts that you can eat breakfast to 10:30 in week ends. I arrived for breakfast at 9:30 Saturday. There were no glasses left, the plates were extremely small (10cm in diameter), lack of food, lack of staff. The tables were dirty and there where dirty plates all over the place. Sunday was ok, but I had to go to breakfast at 8:00 to secure that I actually got something to eat. 2. the room was tired, missing paint and a table that was broken. The air condition did not work. The bathroom was the worst part. The Hair dryer did not work. The wall behind the wash basin was full of finger marks. The shower walls were dirty. I could not see clearly through the shower doors. I complained, but the hotel was full, so I did not Get a New room. 3. I have stayed at several comfort hotels, but this is definetly the worst experience I have ever had. The hotel is quite new, but already tired.

Suffocating in the room. It’s probably about 26°C in my room right now. No air flow. I spoke to Ian at the front desk. Real nice guy. He tried to get me a fan and he ended up finding one but it was broken. Not his fault but what a bad choice of hotel after travelling for 20 hours to attend a conference. I wish my first night in Norway would have been a much better one…

Visited this hotel for a night with my family because of its location. Located close to the union scene, walking distance from Bragernes torg, Drammensbadet etc. Food store is close if needed as well. Nice walk across the Ypsilon bridge to a nice playground for kids. The hotel has a free (in the weekends) outdoor parking place 300 m away just make sure to pick up a spesific "parking ticket" from the hotel barception in advance that need to be put in the car window while parked. The breakfast was okay. Just what I needed, not more, not less. The room was clean, wifi working well. It has a "self in- and out checking".