Comfort Hotel® Göteborg

Disappointing and not a humble customer service. My wife and I had just married. When we arrived, we were kindly enough offered a double bed. When we came to our room, however, it wasn’t equipped with a double bed. The receptionists offered us a deduction of the first night, which we of course appreciated. The next day, the soap in the shower and the sink ran out. We informed the reception a couple of times concerning this. When we came back to our room at around 11 at night, after a long day in Liseberg, full of sun lotion, the soap still hadn’t been refilled. We informed the reception when we checked out, and they offered us a gift card as compensation. After some time after returning home, we hadn’t received any gift cards or any information, so I contacted the hotel by e-mail. First they referred to the first night the compensated us for, to which I replied was another matter. Then the CEO, Marcus Nordlund, answered that they’re not going to compensate us any further, as they had already done so. Again, I replied that we hadn’t received the compensation which they themselves had offered us – it wasn’t our initiative. I didn’t get anywhere with Nordlund in our further dialogue, and central customer services at Strawberry just forwarded my complaint back to Comfort Hotel Gøteborg. I don’t understand how a professional hotel or a CEO can have such a low level of humility, communication skills and customer service. Extremely disappointing and frustrating.

No, the set is not a posh hotel, although the daily price is comparable to prices in a category up.Expect modern accommodation in a good location a short walk from the city centre.Not because the surrounding area suffers from a lack of choice in terms of food and drink, it's just another part of the city Gothenburg is probably one of the world's most excavated cities in the world in its quest to get the infrastructure in order. Surrounding neighborhoods are no exception.Once inside, you are met by welcoming staff, which permeates the entire visit.Apparently I booked a compact room and it's not a lie, you get what you pay for even as a loyalty memberDesigned in the spirit of the times, functional and good sleep quality in an air-conditioned room on this nauseating August evening. The view of the courtyard is nothing to brag about. However, it is the staff this morning at breakfast. The range completely to my taste.Then I can think that toiletries were of a very anonymous and simple kind.

Worst hotel I´ve been to. Had to get the money back after changing room due to neighbor noise, party etc. Walls and roofs as thick as a tissue. If you are supposed to be a party hotel (because you market yourself as you wanna be a cool hotel), make sure you have normal building. That this place cost money is a joke.

Although this hotel has good proximity to Chalmers University, that all the good I can really say about it. No kind words of the staff, no kind words of the room or amenities. Better iff if you can affors to stay elsewhere. I wouldn't stay here again.

Came here for New Year's and a week 30th Dec 2023 to 6th Jan 2024. I have loved every minute of it. It has been very cold but right clothing and wrapped up its been stunning. Hotel is pleasant and ud in a great location. So much to see and places to go. Breakfast is nice.. and rooms comfortable. I would deffo stay here again. Thank you to everyone for having me. And will see you again 🇸🇪💙💛