Clarion Hotel® Ernst

Lovely and elegant hotel near the harbor and main shopping area. Parking was right at the hotel and easy to access. The room was very quiet despite overlooking the street. The bed was very comfortable and the room was clean. Breakfast was excellent.

Good: Great location; easy to find and close to shopping street and pedestrian mall/dining/ferry Breakfast was really good with variety. Not so good: No place to park upon arrival; no sense of arrival. Had to park in remote lot across the street. Walk-in and navigate access. Garage: way too tight and hard to navigate with luxury car Luggage: had to pull luggage up garage ramp, no elevator access to hotel from garage. No ramp from street to front door - had to heft up luggage to hotel entrance Room: didn’t really care for window facing interior lobby of hotel No bath mat or washcloths. Do not care for mini-bar items in frig Had to unplug lamp to plug in water kettle Sent from my iPhone

We stayed in this hotel for 2 nights. Well, good things first: Kind and helpful staff in reception, good beds, great breakfast and nice on-site restaurant. Not so good: Our room faced a dreary inner yard, but that was our own fault because we had wanted a room away from the street noise. But to my alarm, the windows couldn't be opened. Had I had claustrophobia, I couldn't have stayed in the room. And I like fresh air. In addition the room was freezing cold and the ventilation system was central controlled, so we couldn't control the temperature in the room. I complained to the receptionist, and I was obviously not alone with this problem, because they gave us an electric oven. That did help, but still the bathroom was freezing cold. The safe in our room was locked, probably by those who had stayed there before us. The receptionist said that they would have someone fix it, but no one showed up for the two days we were there. Room wasn't cleaned, only the rubbish bins were emptied and we were given another roll of toilet paper. Would I stay here again? Probably not, mostly because of the ventilation system .

Location of the hotel is really good, but even for the laundry you have to take your nylon bag from reception. Breakfast was fine but not good enough for me.

Receptionist very helpful. Available rooms for 3, either uncomfortable fold out chair with bad inner roof view, or a VERY small room with roll out bed that was more comfortable and better view. Breakfast was excellent. Spa was very nice too.