Membership

Hi! How can we help you?

Cancel a stay
Here you can cancel a hotel stay.
Register missing Spenn
Are you missing your Spenn?
Booking support
How to book different types of stays.
Group bookings
Send a request for 10 hotel rooms or more.
Corporate agreements
Get good rates on your business travel.
Contact Us
Call or send us a message.

Frequently asked questions

Why can’t I see my booking in the app?
How can I cancel on the website?
How do I book a hotel room with bonus points?
I am missing Spenn after my stay
I have received a gift card. How can I book a room?
Where can I find information about the hotel?
Why am I unable to log in to My Page?
I get an error message when I try to book a room
How can I change a booking?
I have not received my booking confirmation. What should I do?
Why is my booking not shown on My Page?
Why do I need to show identification at check-in?
What qualifies as identification?
What will happen if I forget to bring a valid ID?
Does everyone who stays in a room need to show ID?
How do Strawberry process the personal information from the ID check?
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
How can I find out about parking facilities at hotels? Can I reserve parking spaces?
Can I use a Service Station if haven’t booked via the website?
Is there a restaurant at the hotel?
What meals are included in my room rate?
Why do I see a different booking number in the app than is listed on my confirmation?
How do I book add-ons?
How far in advance do I need to book the add-ons?
What kind of add-ons are available for my stay?
How do I pay for add-ons?
Can I cancel an add-on?
What happens to my booked add-ons if I cancel a hotel stay?
What are the Terms & Conditions for the app?
What do I need to use a hotel room key in Apple Wallet?
What do I need in order to activate a hotel room key in Google Wallet?
How do I set up and use my hotel room key in Apple Wallet?
How do I set up and use my hotel room key in Google Wallet?
How is a room key in Apple Wallet different from other mobile hotel keys?
What's the difference between room keys in Google Wallet and mobile keys in the app?
Which iPhones and Apple Watches are compatible?
Where can I use a hotel room key in Apple Wallet?
Where can I use a hotel room key in Google Wallet?
At which hotels can I use a room key in Apple Wallet?
At which hotels can I use a room key in Google Wallet?
How can I tell if I am able to use a hotel room key in Apple Wallet?
Are you trying to book a bonus night?
How can I tell if I am able to use a hotel room key in Google Wallet?
On how many iPhones and Apple Watches can a hotel room key in Apple Wallet be activated?
On how many phones can a hotel room key be activated in Google Wallet?
Can I use a hotel room key in Apple Wallet and a traditional hotel key card at the same time?
Can I use both a digital room key in Google Wallet and a physical key card at the same time?
Can I use hotel room keys in Apple Wallet if I have multiple hotel rooms or multiple hotel stays booked?
Can I use hotel room keys in Google Wallet if I have multiple hotel rooms or multiple hotel stays booked?
Can I still access my hotel room if my iPhone runs out of battery?
What if my iPhone or Apple Watch is lost or stolen?
What if my Android phone is lost or stolen?
Can I book a hotel stay with Spenn?
What is Spenn Together?
Are there new benefits or opportunities for earning and using Spenn?
What counts as a qualifying night?
Can I still purchase gift cards using bonus points?
Can I convert my bonus points into Spenn?
Will I earn Spenn and qualifying nights with a Strawberry Mastercard?
How long will my earned Spenn be valid?
Why Spenn?
What will happen to my bonus points?
Who operates Spenn?
Can I earn bonus points from Strawberry after 19 November 2024?
What are the benefits of using the Spenn app?
What is the reason for the name change from Nordic Choice Hotels to Strawberry?
How can I join Strawberry?
Can I carry on earning Strawberry points after I sign up for Spenn?
What is Monday Breakfast?
Why do I need to log in with two-step verification?
Can I bring my dog to the hotel?
Which currency
Can members earn Spenn with Monday Breakfast?
How do restaurant vouchers work?
I have received an email with a discount offer. How can I book?
Keep track on your smartphone
Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?
Contact
What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.
Can I enjoy breakfast several times if my guests are staying more than one night?
Do you have any airport hotels?
What are the guidelines for those with guide dogs or personal attendants?
Increase of credit limit
When can I see my earned Spenn from Mastercard purchases?
Can I pay for a room in advance?
Do you have company agreements for people who travel for work?
What is a Superdeal?
Processing of personal data
How much do extra beds cost?
Can I get Spenn if I go to a hotel restaurant?
Can I give away a digital gift card to someone else?
How can I get access to Red Carpet's exclusive Fast Track at the Strawberry Arena?
What is Be My Guest?
How do I use a gift card with a fixed amount?
Is breakfast included at the hotel?
I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?
What does it mean for me as a member that Reitan Retail is becoming a co-owner of Spenn?
Where can I find terms & conditions for the membership?
How do I reach a higher level of membership?
Can I pay for additional expenses when I check out using a Service Station?
Is it possible to extend the validity of the gift card?
What are the cancellation terms?
What are the terms and conditions for digital gift cards?
Can I use a digital gift card as part payment?
Can I use my points to pay for part of my overnight stay?
Can I use my bonus points together with a Be My Guest gift card?
Where can I view my membership period and find information about when my bonus points or Spenn expire?
Do I get Spenn if I have a reservation but do not check in?
How much is one Spenn worth?
What is Spenn and what does it mean for members?
How do I use booking codes for courses and conferences?
Can I cancel the purchase of a gift card?
Do you have allergen-friendly rooms?
Can I earn Spenn with Be My Guest?
How can I find a hotel with a pool?
How do I deactivate Red Carpet?
Does this collaboration mean that I, as a member, can earn Spenn when I shop at, for example, Rema 1000 in Norway or Pressbyrån in Sweden?
Do you have connecting rooms so that children can sleep in one of the rooms?
Do I need to have the Spenn app as a member of Strawberry?
What will happen to my Lifetime points and my Lifetime status?
Interest rate on instalment payments
How can I update my personal information in the app?
When and where in the app can I find the restaurant voucher I receive as a member?
How late can I check in? Do I need to notify the hotel if I'm arriving late?
Can children stay at the hotel free of charge?
Can you replace lost gift cards?
What type of hotels are there within Strawberry?
How can I add minibar expenses to my bill?
I have a food allergy. Do you accommodate special dietary requirements?
Can I read about the Strawberry Mastercard anywhere?
How do I book Be My Guest?
Can my team or sports association get cheaper accommodation when we travel somewhere?
Are there age limits at the hotels?
Can I book a room for someone else with Member Price?
How can I copy my membership number in the app?
What is a membership period and how long is it?
I have a Be My Guest gift card. How do I book a room?
Does the gift card still need to be valid during my stay?
Can I apply for a Strawberry Mastercard?
How do you ensure compliance with GDPR and how do you use my personal information?
What terms and conditions apply when I use the website and/or the app?
Benefits with Strawberry Mastercard
How can I take advantage of the Freeze Membership Level and Gift Gold Status benefits?
Do you have a price guarantee?
What does two-step verification mean and how does it work?
Can I book a pet-friendly room online?
Can I pay in cash at the hotels?
What are your standard check-in/check-out times?
Can I book a bonus night in the app?
What is an Early Bird breakfast?
Can I pay by invoice?
I want to buy a gift card. What do you offer?
Price list
How do I use a gift card with the LGIFT code?
What kind of accessible features are available in the rooms?
Can I give away my gift card to someone else?
Can I share a membership with my partner?
Can I cancel my Monday Breakfast booking?
Which types of beds are available for children?
Can I book Be My Guest for a friend and invite more people to come for breakfast?
What is Red Carpet?
Does the hotel I'm staying at have mobile keys?
Is Monday Breakfast available for all members?
How will the changes on 19 November 2024 affect my membership level?
What pets can I bring to the hotel?
How long are gift cards valid?
Can I earn Spenn with Be My Guest?
How can I take advantage of the Freeze Membership Level and Gift Gold Status benefits?
What is a Superdeal?
What will happen to my Lifetime points and my Lifetime status?
What is a membership period and how long is it?
Do I need to have the Spenn app as a member of Strawberry?
What does it mean for me as a member that Reitan Retail is becoming a co-owner of Spenn?
Does this collaboration mean that I, as a member, can earn Spenn when I shop at, for example, Rema 1000 in Norway or Pressbyrån in Sweden?
What type of hotels are there within Strawberry?
Can my team or sports association get cheaper accommodation when we travel somewhere?
Is breakfast included at the hotel?
Payment protection insurance
What does two-step verification mean and how does it work?
Why do I need to log in with two-step verification?
How do restaurant vouchers work?

Contact us

You are always welcome to contact us directly.

+47 22 334 200

Monday - Friday:

8am - 8pm

Saturday:

9am - 5pm

Sundays and bank holidays:

Closed

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