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Membership

Hi! How can we help you?

Cancel a stay

Here you can cancel a hotel stay.

Register missing Spenn

Are you missing your Spenn?

Booking support

How to book different types of stays.

Group bookings

Send a request for 10 hotel rooms or more.

Corporate agreements

Get good rates on your business travel.

Contact Us

Call or send us a message.

Frequently asked questions

Why can’t I see my booking in the app?

How can I cancel on the website?

How do I book a hotel room with bonus points?

I am missing Spenn after my stay

I have received a gift card. How can I book a room?

Where can I find information about the hotel?

Why am I unable to log in to My Page?

I get an error message when I try to book a room

How can I change a booking?

I have not received my booking confirmation. What should I do?

Why is my booking not shown on My Page?

Why do I need to show identification at check-in?

What qualifies as identification?

What will happen if I forget to bring a valid ID?

Does everyone who stays in a room need to show ID?

How do Strawberry process the personal information from the ID check?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

How can I find out about parking facilities at hotels? Can I reserve parking spaces?

Can I use a Service Station if haven’t booked via the website?

Is there a restaurant at the hotel?

Why do I see a different booking number in the app than is listed on my confirmation?

What meals are included in my room rate?

How do I book add-ons?

How far in advance do I need to book the add-ons?

What kind of add-ons are available for my stay?

How do I pay for add-ons?

Can I cancel an add-on?

What happens to my booked add-ons if I cancel a hotel stay?

What are the Terms & Conditions for the app?

What do I need in order to activate a hotel room key in Google Wallet?

What do I need to use a hotel room key in Apple Wallet?

How do I set up and use my hotel room key in Apple Wallet?

How do I set up and use my hotel room key in Google Wallet?

How is a room key in Apple Wallet different from other mobile hotel keys?

What's the difference between room keys in Google Wallet and mobile keys in the app?

Which iPhones and Apple Watches are compatible?

Where can I use a hotel room key in Google Wallet?

Where can I use a hotel room key in Apple Wallet?

At which hotels can I use a room key in Google Wallet?

At which hotels can I use a room key in Apple Wallet?

How can I tell if I am able to use a hotel room key in Apple Wallet?

Are you trying to book a bonus night?

How can I tell if I am able to use a hotel room key in Google Wallet?

On how many iPhones and Apple Watches can a hotel room key in Apple Wallet be activated?

On how many phones can a hotel room key be activated in Google Wallet?

Can I use a hotel room key in Apple Wallet and a traditional hotel key card at the same time?

Can I use both a digital room key in Google Wallet and a physical key card at the same time?

Can I use hotel room keys in Google Wallet if I have multiple hotel rooms or multiple hotel stays booked?

Can I use hotel room keys in Apple Wallet if I have multiple hotel rooms or multiple hotel stays booked?

Can I still access my hotel room if my iPhone runs out of battery?

What if my iPhone or Apple Watch is lost or stolen?

What if my Android phone is lost or stolen?

Can I book a hotel stay with Spenn?

Are there new benefits or opportunities for earning and using Spenn?

What counts as a qualifying night?

Can I still purchase gift cards using bonus points?

Can I convert my bonus points into Spenn?

Will I earn Spenn and qualifying nights with a Strawberry Mastercard from 19 November 2024?

Can I earn bonus points from Strawberry after 19 November 2024?

What are the benefits of using the Spenn app?

Can I carry on earning Strawberry points after I sign up for Spenn?

How can I join Strawberry?

Who operates Spenn?

How long will my earned Spenn be valid?

What will happen to my bonus points?

What is the reason for the name change from Nordic Choice Hotels to Strawberry?

Why Spenn?

Can I cancel the purchase of a gift card?

What are the terms and conditions for digital gift cards?

Do you have any airport hotels?

How can I take advantage of the Freeze Membership Level and Gift Gold Status benefits?

How much is one Spenn worth?

How can I add minibar expenses to my bill?

Can children stay at the hotel free of charge?

Can I use my bonus points together with a Be My Guest gift card?

What terms and conditions apply when I use the website and/or the app?

Do you have allergen-friendly rooms?

What does two-step verification mean and how does it work?

Price list

Can I enjoy breakfast several times if my guests are staying more than one night?

I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?

What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.

What is a membership period and how long is it?

Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

Can I pay in cash at the hotels?

How do restaurant vouchers work?

I have a food allergy. Do you accommodate special dietary requirements?

What is Be My Guest?

What is a Superdeal?

Can I apply for a Strawberry Mastercard?

Keep track on your smartphone

What are your standard check-in/check-out times?

Does the hotel I'm staying at have mobile keys?

How can I find a hotel with a spa?

How can I copy my membership number in the app?

Which types of beds are available for children?

How much do extra beds cost?

Can I give away a digital gift card to someone else?

What do I do if I haven't received the gift card but can see that it's been paid for?

What type of hotels are there within Strawberry?

Can I use a digital gift card as part payment?

What career opportunities are there at Strawberry?

How can I update my personal information in the app?

What is Red Carpet?

How do I use a gift card with the LGIFT code?

Can you replace lost gift cards?

What will happen to my Lifetime points and my Lifetime status?

Can I get the app in my own language?

How do I book Be My Guest?

How do I use a gift card with a fixed amount?

How do I inactivate Red Carpet?

Are there age limits at the hotels?

Can members earn Spenn with Monday Breakfast?

What kind of accessible features are available in the rooms?

Can I book a bonus night in the app?

Can I give away my gift card to someone else?

Blocking and requesting a new card

What are the guidelines for those with guide dogs or personal attendants?

I have received an email with a discount offer. How can I book?

What pets can I bring to the hotel?

Contact

Why can’t I find my booking in the app?

What is an Early Bird breakfast?

Do you have company agreements for people who travel for work?

What are the cancellation terms?

Which currency

Is breakfast included at the hotel?

Can my team or sports association get cheaper accommodation when we travel somewhere?

Can I get an invoice?

Can I book a pet-friendly room online?

Processing of personal data

How late can I check in? Do I need to notify the hotel if I'm arriving late?

Can I read about the Strawberry Mastercard anywhere?

I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?

How do I use booking codes for courses and conferences?

Can I earn Spenn with Be My Guest?

Is there a limit to the number of times I can book Monday Breakfast?

Can I use my points to pay for part of my overnight stay?

How can I get access to Red Carpet's exclusive Fast Track at the Strawberry Arena?

Insurance

Can I pay for additional expenses when I check out using a Service Station?

When and where in the app can I find the restaurant voucher I receive as a member?

How do I activate Red Carpet?

Can I bring my dog to the hotel?

How do you ensure compliance with GDPR and how do you use my personal information?

Do I get Spenn if I have a reservation but do not check in?

How much does Monday Breakfast cost?

How will the changes on 19 November 2024 affect my membership level?

Can I pay for a room in advance?

Why do I need to log in with two-step verification?

Do I need to have the Spenn app as a member of Strawberry?

How long are gift cards valid?

Does the gift card still need to be valid during my stay?

Is it possible to extend the validity of the gift card?

Where can I view my membership period and find information about when my bonus points or Spenn expire?

How can I find a hotel with a pool?

Benefits with Strawberry Mastercard

Is Monday Breakfast available for all members?

What is Monday Breakfast?

Payment protection insurance

Can I share a membership with my partner?

What is Spenn and what does it mean for members?

I have several bookings in my name - can I use a Service Station?

Increase of credit limit

Can I get Spenn if I go to a hotel restaurant?

Can I book a room for someone else with Member Price?

Can I cancel my Monday Breakfast booking?

How can I use the chat function in the app?

I want to buy a gift card. What do you offer?

I have a Be My Guest gift card. How do I book a room?

How do I book with a company agreement on Strawberryhotels.com?

Interest rate on instalment payments

Can I book one of several consecutive nights with bonus points?

Do you have a price guarantee?

How many Spenn do I get per night?

Where can I find terms & conditions for the membership?

Do you have connecting rooms so that children can sleep in one of the rooms?

Can I book Be My Guest for a friend and invite more people to come for breakfast?

How can I book an accessible room?

Something urgent?

Call us on: +47 22 334 200

Monday - Friday

8am - 8pm

Saturday

9am - 5pm

Sundays and bank holidays

Closed

Contact us