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Membership

Hi! How can we help you?

Cancel a stay

Here you can cancel a hotel stay.

Register missing Spenn

Are you missing your Spenn?

Booking support

How to book different types of stays.

Group bookings

Send a request for 10 hotel rooms or more.

Corporate agreements

Get good rates on your business travel.

Contact Us

Call or send us a message.

Frequently asked questions

Why can’t I see my booking in the app?

How can I cancel on the website?

How do I book a hotel room with bonus points?

I am missing Spenn after my stay

I have received a gift card. How can I book a room?

Where can I find information about the hotel?

Why am I unable to log in to My Page?

I get an error message when I try to book a room

How can I change a booking?

Why is my booking not shown on My Page?

I have not received my booking confirmation. What should I do?

Why do I need to show identification at check-in?

What qualifies as identification?

What will happen if I forget to bring a valid ID?

Does everyone who stays in a room need to show ID?

How do Strawberry process the personal information from the ID check?

Can I request a receipt for a previous stay?

How can I cancel a stay in the app?

How can I find out about parking facilities at hotels? Can I reserve parking spaces?

Can I use a Service Station if haven’t booked via the website?

Is there a restaurant at the hotel?

Why do I see a different booking number in the app than is listed on my confirmation?

What meals are included in my room rate?

How do I book add-ons?

How far in advance do I need to book the add-ons?

What kind of add-ons are available for my stay?

How do I pay for add-ons?

Can I cancel an add-on?

What happens to my booked add-ons if I cancel a hotel stay?

What are the Terms & Conditions for the app?

What do I need to use a hotel room key in Apple Wallet?

What do I need in order to activate a hotel room key in Google Wallet?

How do I set up and use my hotel room key in Google Wallet?

How do I set up and use my hotel room key in Apple Wallet?

How is a room key in Apple Wallet different from other mobile hotel keys?

What's the difference between room keys in Google Wallet and mobile keys in the app?

Which iPhones and Apple Watches are compatible?

Where can I use a hotel room key in Google Wallet?

Where can I use a hotel room key in Apple Wallet?

At which hotels can I use a room key in Google Wallet?

At which hotels can I use a room key in Apple Wallet?

How can I tell if I am able to use a hotel room key in Apple Wallet?

How can I tell if I am able to use a hotel room key in Google Wallet?

Are you trying to book a bonus night?

On how many phones can a hotel room key be activated in Google Wallet?

On how many iPhones and Apple Watches can a hotel room key in Apple Wallet be activated?

Can I use a hotel room key in Apple Wallet and a traditional hotel key card at the same time?

Can I use both a digital room key in Google Wallet and a physical key card at the same time?

Can I use hotel room keys in Google Wallet if I have multiple hotel rooms or multiple hotel stays booked?

Can I use hotel room keys in Apple Wallet if I have multiple hotel rooms or multiple hotel stays booked?

Can I still access my hotel room if my iPhone runs out of battery?

What if my Android phone is lost or stolen?

What if my iPhone or Apple Watch is lost or stolen?

Can I book a hotel stay with Spenn?

What is Spenn Together?

Are there new benefits or opportunities for earning and using Spenn?

What counts as a qualifying night?

Can I still purchase gift cards using bonus points?

Can I convert my bonus points into Spenn?

Will I earn Spenn and qualifying nights with a Strawberry Mastercard?

Who operates Spenn?

How can I join Strawberry?

What are the benefits of using the Spenn app?

What is the reason for the name change from Nordic Choice Hotels to Strawberry?

What will happen to my bonus points?

Can I earn bonus points from Strawberry after 19 November 2024?

Can I carry on earning Strawberry points after I sign up for Spenn?

How long will my earned Spenn be valid?

Why Spenn?

How can I get access to Red Carpet's exclusive Fast Track at the Strawberry Arena?

Payment protection insurance

How can I take advantage of the Freeze Membership Level and Gift Gold Status benefits?

How can I find a hotel with a pool?

What is Spenn and what does it mean for members?

What is an Early Bird breakfast?

Can I pay in cash at the hotels?

What terms and conditions apply when I use the website and/or the app?

Can you replace lost gift cards?

How can I add minibar expenses to my bill?

Price list

I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?

Can my team or sports association get cheaper accommodation when we travel somewhere?

What is a Superdeal?

Can I give away a digital gift card to someone else?

How do I use a gift card with a fixed amount?

I have a food allergy. Do you accommodate special dietary requirements?

Can I cancel my Monday Breakfast booking?

Do you have any airport hotels?

What pets can I bring to the hotel?

Can I bring my dog to the hotel?

What is Red Carpet?

What does two-step verification mean and how does it work?

What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.

What type of hotels are there within Strawberry?

How do I use booking codes for courses and conferences?

Can I get Spenn if I go to a hotel restaurant?

How can I copy my membership number in the app?

Can I book a pet-friendly room online?

How do I deactivate Red Carpet?

Can I book a bonus night in the app?

How do I use a gift card with the LGIFT code?

How do I activate Red Carpet?

Is there a limit to the number of times I can book Monday Breakfast?

Can I cancel the purchase of a gift card?

I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?

Can I pay for additional expenses when I check out using a Service Station?

How much does Monday Breakfast cost?

Why can’t I find my booking in the app?

What are the terms and conditions for digital gift cards?

How late can I check in? Do I need to notify the hotel if I'm arriving late?

What do I do if I haven't received the gift card but can see that it's been paid for?

Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?

Processing of personal data

How can I find a hotel with a spa?

I have a Be My Guest gift card. How do I book a room?

Can I get the app in my own language?

Can I book Be My Guest for a friend and invite more people to come for breakfast?

Where can I view my membership period and find information about when my bonus points or Spenn expire?

How much do extra beds cost?

Can I use my bonus points together with a Be My Guest gift card?

Can I use my points to pay for part of my overnight stay?

What will happen to my Lifetime points and my Lifetime status?

Is Monday Breakfast available for all members?

How can I update my personal information in the app?

Can I use a digital gift card as part payment?

What are the cancellation terms?

How do you ensure compliance with GDPR and how do you use my personal information?

Increase of credit limit

How will the changes on 19 November 2024 affect my membership level?

Can I read about the Strawberry Mastercard anywhere?

Why do I need to log in with two-step verification?

Benefits with Strawberry Mastercard

What kind of accessible features are available in the rooms?

How do I book Be My Guest?

How much is one Spenn worth?

How many Spenn do I get per night?

What is Be My Guest?

Does the hotel I'm staying at have mobile keys?

How do I reach a higher level of membership?

What career opportunities are there at Strawberry?

How can I book an accessible room?

Where can I find terms & conditions for the membership?

What are your standard check-in/check-out times?

Can I enjoy breakfast several times if my guests are staying more than one night?

Can I book one of several consecutive nights with bonus points?

Can I book a room for someone else with Member Price?

I have several bookings in my name - can I use a Service Station?

Do you have connecting rooms so that children can sleep in one of the rooms?

Can I share a membership with my partner?

Can I give away my gift card to someone else?

Do you have a price guarantee?

What is a membership period and how long is it?

Are there age limits at the hotels?

Can I get an invoice?

What are the guidelines for those with guide dogs or personal attendants?

Can I pay for a room in advance?

Interest rate on instalment payments

Which currency

Do you have allergen-friendly rooms?

Do you have company agreements for people who travel for work?

Is it possible to extend the validity of the gift card?

How do I book with a company agreement on Strawberryhotels.com?

Can children stay at the hotel free of charge?

Keep track on your smartphone

Do I need to have the Spenn app as a member of Strawberry?

I want to buy a gift card. What do you offer?

How long are gift cards valid?

Which types of beds are available for children?

Does the gift card still need to be valid during my stay?

Contact

How do restaurant vouchers work?

Is breakfast included at the hotel?

Can I earn Spenn with Be My Guest?

Do I get Spenn if I have a reservation but do not check in?

When and where in the app can I find the restaurant voucher I receive as a member?

What is Monday Breakfast?

Can members earn Spenn with Monday Breakfast?

Can I apply for a Strawberry Mastercard?

Blocking and requesting a new card

Insurance

I have received an email with a discount offer. How can I book?

chat

Something urgent?

Call us on: +47 22 334 200

Monday - Friday

8am - 8pm

Saturday

9am - 5pm

Sundays and bank holidays

Closed

Contact us