Hotel Riviera

Very beautiful hotel, with nice decoration. But unfortunately quite bad service. The pool was cold, and bearly an apology from the staff. Me and my friend was really looking forwards to spend time at the spa and enjoy our stay. Unfortunately I will not recommend this hotel to friends and family. Really hope they increase their service, the beautiful hotell deserves top noch service

Had the nicest of visits to Hotel Riviera in Moss. Work related, so got to try out the nice conference fasilities. The nicest I’ve ever been to I gather. Had a very good meal in the restaurant in the evening, fabulous food and really good service. The room was very well equipped, with a huge and comfortably bed and everything was spotlessly clean and crisp. But the cherry on top was a visit the rooftop spa after two long days in the conference hall. To see the sun set and enjoying a glass wine in the warm outdoor pool was absolutely fabulous!

We stayed in the Ocean Front Suite. In the description of the room it says that one can get breakfast in the room and that the room is freshed up before the night. I assume they are referring to turndown service, but there isn't any. We were also informed that we could not get breakfast served in the room even its stated on the room description. The room was beautiful and clean except for the terrasse that hadn't been cleaned properly. Also, the joints in the corner of the railing was slipping apart. Some will love the beds, some will not. For me they were too soft but that is a personal opinion and not something I will use in the rating. The service is below average. They do answer most questions but not everyone seems focused and they do not provide all services they promise. The Spa is quite small, but views are great. Everything works nicely. The service was better here than in the rest of the hotell.

As a local resident in Moss I wanted to try the bar at the hotel before moving on to have dinner at Tapa Restaurant close by. What a disappointing experience. Did not feel welcome at all. Most of outside seating area where covered even though the weather was fine. Inside, most of the area was reserved (with no people seating there). Also, seating outside, I could not have a "open card" and had to go inside and pay each time. With a cost of 220 NOK (19 EUR) for a very small glass of wine I decided this was the last time me visit and spend money at this place. Sad actually, since as a local resident in Moss I want also to prioritize establishments in Moss. Will recommend to just go somewhere else to have a drink, or just go to Tapa Restaurant ( 3 min walk) earlier to have a drink in their bar. Good location at Riviera but way too expensive, bad service and lack of good management follow up.

I was there for the restuarant. I had to ask several times for the drinks. And when it fianally came it had no fuzz left in it. And most of the ice had melted. There was no staff that asked if it was ok or any way of getting in touch with the staff. The fish of the day meal was cold and deffinitly frosen fish that was chewy and dry. Again no one to talk to abut it. As I was a guest I did not want to make a fuss but when I tried to talk to the staff I was not recognised. A very bad experience. I will not eat here again.