Hotel Riviera

We stayed in the Ocean Front Suite. In the description of the room it says that one can get breakfast in the room and that the room is freshed up before the night. I assume they are referring to turndown service, but there isn't any. We were also informed that we could not get breakfast served in the room even its stated on the room description. The room was beautiful and clean except for the terrasse that hadn't been cleaned properly. Also, the joints in the corner of the railing was slipping apart. Some will love the beds, some will not. For me they were too soft but that is a personal opinion and not something I will use in the rating. The service is below average. They do answer most questions but not everyone seems focused and they do not provide all services they promise. The Spa is quite small, but views are great. Everything works nicely. The service was better here than in the rest of the hotell.

As a local resident in Moss I wanted to try the bar at the hotel before moving on to have dinner at Tapa Restaurant close by. What a disappointing experience. Did not feel welcome at all. Most of outside seating area where covered even though the weather was fine. Inside, most of the area was reserved (with no people seating there). Also, seating outside, I could not have a "open card" and had to go inside and pay each time. With a cost of 220 NOK (19 EUR) for a very small glass of wine I decided this was the last time me visit and spend money at this place. Sad actually, since as a local resident in Moss I want also to prioritize establishments in Moss. Will recommend to just go somewhere else to have a drink, or just go to Tapa Restaurant ( 3 min walk) earlier to have a drink in their bar. Good location at Riviera but way too expensive, bad service and lack of good management follow up.

I was there for the restuarant. I had to ask several times for the drinks. And when it fianally came it had no fuzz left in it. And most of the ice had melted. There was no staff that asked if it was ok or any way of getting in touch with the staff. The fish of the day meal was cold and deffinitly frosen fish that was chewy and dry. Again no one to talk to abut it. As I was a guest I did not want to make a fuss but when I tried to talk to the staff I was not recognised. A very bad experience. I will not eat here again.

What a mess this place is. Ive stayed here a couple times now on business and choose not to write a review even though it was a real mess from the booking to the dinner and even breakfast. I choose now to write because you get zero help when booking, or with questions you have relating to the stay. I had high hopes for this place, and it is actually very nice with a good vibe. Such a shame the management is such a mess and cant even help with the simplest of tasks: booking confirmations dont arrive, then bookings cant be found. i used so much time trying to get help that i am left feeling annoyed and frustrated with there entire system that i feel i have to now say something and warn other customers.

Really a positive experience. Both the hotel, location and the staff get a roll of the dice 6. Suitable for all types of travel.