Clarion Hotel® Sign

Very clean hotel with really nice staff in the centre of Stockholm great breakfast and evening meal what more could you ask for?

Nice hotell with good location. Some in the staff were really snorty. Stayed here several times before and never experienced this behavior untill now.

When I checked in on Friday evening, the brown-haired girl with red nails was absolutely a professional at her job, very charming and helpful and made the whole crew laugh and we all felt very welcome. The breakfast was really good and the male bartender with all the tattoos was super cool aswell. BUT on the other hand I'm very disappointed with the staff when we left Sunday. I have forgotten my laptop when I left the room and the hotel around 9.00 am. I did not notice that until 14.30 - I called the hotel to ask if you found it, and they instantly said yes - for that I was very happy. But - why the H**L didn't you call me? YOu had my room number and phone number. For that, I'm very disappointed in the service. If I had left directly to the airport to travel home, I might have seen the missing laptop at the airport security. And for that reason I'm really disappointed.

Rooms were clean but cold. We were offered to upgrade to better view and bathtub. The tub was poorly renovated from an enamel injury, and the view was over the park where the homeless sleep.

Bad service and little kindness! We arrived almost at 11:00 pm with two children from a wonderful and fun outing and we found two counters who were not very friendly and very sleepy, rude and lazy, when they saw us with two tired children and wanting to rest they only limited themselves to saying let's book online and they didn't even offer to help us do it faster, waiting almost 40 minutes to get in! .. another room and in case you don't know what their job is, they didn't inform us, they gave us a room for disabled people without carpet, a cold and terrible room and a bed that seemed like a single bed!!! Terrible, I think that for the price you pay at least you have the kindness to inform and more if you go with a child, nothing like knowing the basic information!, definitely we will never return and I recommend the Elite hotel chain a thousand times! We know that the country is not the best in service but this one gets 5 stars for poor service and unkindness of its staff!