What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.

First check that the following terms and conditions have been met:

• Have 24 hours elapsed since the standard Spenn were registered on your profile under "My Pages"?
• Have you booked in accordance with the specific terms and conditions for the offer?

Some offers are only registered once per month or on a specific date, but mostly your additional Spenn will be registered once you have checked out. These terms are listed on the offer page.

If all terms and conditions have been met, but your Spenn are still not registered on your member page, please contact our Customer Service.