What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.
First check that the following terms and conditions have been met:
- Have 24 hours elapsed since the standard Spenn were registered on your profile under "My Pages"?
- Have you booked in accordance with the specific terms and conditions for the offer?
Some offers are only registered once per month or on a specific date, but mostly your additional Spenn will be registered once you have checked out. These terms are listed on the offer page.
If all terms and conditions have been met, but your Spenn are still not registered on your member page, please contact our Customer Service.
Similar questions
I am missing Spenn after my stay
Why is my booking not shown on My Page?
Can I book a hotel stay with Spenn?
Are there new benefits or opportunities for earning and using Spenn?
What counts as a qualifying night?
Can I convert my bonus points into Spenn?
Will I earn Spenn and qualifying nights with a Strawberry Mastercard from 19 November 2024?
Who operates Spenn?
How long will my earned Spenn be valid?
Why Spenn?
What will happen to my bonus points?
Can I earn bonus points from Strawberry after 19 November 2024?
How can I join Strawberry?
What is the reason for the name change from Nordic Choice Hotels to Strawberry?
Can I carry on earning Strawberry points after I sign up for Spenn?
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Can I book Be My Guest for a friend and invite more people to come for breakfast?
What is Be My Guest?
How much is one Spenn worth?
What does two-step verification mean and how does it work?
Price list
Can I enjoy breakfast several times if my guests are staying more than one night?
I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?
What is a membership period and how long is it?
Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?
How do restaurant vouchers work?
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Can I apply for a Strawberry Mastercard?
Keep track on your smartphone
What will happen to my Lifetime points and my Lifetime status?
How do I book Be My Guest?
Can members earn Spenn with Monday Breakfast?
How can I take advantage of the Freeze Membership Level and Gift Gold Status benefits?
Blocking and requesting a new card
I have received an email with a discount offer. How can I book?
Contact
What is Red Carpet?
Which currency
Processing of personal data
How do I activate Red Carpet?
Can I read about the Strawberry Mastercard anywhere?
I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?
Can I earn Spenn with Be My Guest?
Is there a limit to the number of times I can book Monday Breakfast?
Can I use my points to pay for part of my overnight stay?
How can I get access to Red Carpet's exclusive Fast Track at the Strawberry Arena?
Insurance
How do I deactivate Red Carpet?
Do I get Spenn if I have a reservation but do not check in?
How much does Monday Breakfast cost?
How will the changes on 19 November 2024 affect my membership level?
Why do I need to log in with two-step verification?
Do I need to have the Spenn app as a member of Strawberry?
Where can I view my membership period and find information about when my bonus points or Spenn expire?
Benefits with Strawberry Mastercard
Is Monday Breakfast available for all members?
What is Monday Breakfast?
Payment protection insurance
Can I share a membership with my partner?
What is Spenn and what does it mean for members?
Increase of credit limit
Can I get Spenn if I go to a hotel restaurant?
Can I book a room for someone else with Member Price?
Can I cancel my Monday Breakfast booking?
Interest rate on instalment payments
Can I book one of several consecutive nights with bonus points?
How many Spenn do I get per night?
Where can I find terms & conditions for the membership?
Something urgent?
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