What should I do if I am missing Spenn after a campaigns, such as double or triple Spenn or Mastercard.
First check that the following terms and conditions have been met:
- Have 24 hours elapsed since the standard Spenn were registered on your profile under "My Pages"?
- Have you booked in accordance with the specific terms and conditions for the offer?
Some offers are only registered once per month or on a specific date, but mostly your additional Spenn will be registered once you have checked out. These terms are listed on the offer page.
If all terms and conditions have been met, but your Spenn are still not registered on your member page, please contact our Customer Service.
Similar questions
I am missing Spenn after my stay
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Price list
Which currency
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I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?
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How do restaurant vouchers work?
What is Be My Guest?
What is a Superdeal?
Can I apply for a Strawberry Mastercard?
Keep track on your smartphone
Contact
What is Red Carpet?
I have received an email with a discount offer. How can I book?
How do I book Be My Guest?
How do I inactivate Red Carpet?
Can members earn Spenn with Monday Breakfast?
Blocking and requesting a new card
Is there a limit to the number of times I can book Monday Breakfast?
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Insurance
How do I activate Red Carpet?
I have reached a high membership level at another hotel chain. Are you able to match my status if I transfer to Strawberry?
Can I read about the Strawberry Mastercard anywhere?
Do I get Spenn if I have a reservation but do not check in?
How much does Monday Breakfast cost?
How will the changes on 19 November 2024 affect my membership level?
Processing of personal data
Why do I need to log in with two-step verification?
Do I need to have the Spenn app as a member of Strawberry?
Where can I view my membership period and find information about when my bonus points or Spenn expire?
Benefits with Strawberry Mastercard
Is Monday Breakfast available for all members?
What is Monday Breakfast?
Payment protection insurance
Can I share a membership with my partner?
What is Spenn and what does it mean for members?
Increase of credit limit
Can I get Spenn if I go to a hotel restaurant?
Something urgent?
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