How can I update my personal information in the app?
Navigate to the "Profile" tab in the app. Select "Account settings" and then "Profile details" to update your personal information. Alternatively, you can call our Customer Services and they will assist you.
Similar questions
Why can’t I see my booking in the app?
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
Can I use a Service Station if haven’t booked via the website?
Why do I see a different booking number in the app than is listed on my confirmation?
What are the Terms & Conditions for the app?
How can I add minibar expenses to my bill?
Does the hotel I'm staying at have mobile keys?
How can I copy my membership number in the app?
Can I book a bonus night in the app?
Can I get the app in my own language?
Why can’t I find my booking in the app?
Can I pay for additional expenses when I check out using a Service Station?
When and where in the app can I find the restaurant voucher I receive as a member?
Where can I view my membership period and find information about when my bonus points or Spenn expire?
I have several bookings in my name - can I use a Service Station?
How can I use the chat function in the app?
Something urgent?
Call us on: +47 22 334 200
Monday - Friday
8am - 8pm
Saturday
9am - 5pm
Sundays and bank holidays
Closed
Irregular opening hours:
24-26 December
Closed
31 December
9am - 2pm
1 January
Closed
6 January
Closed
Contact us