What are the Terms & Conditions for the app?
You can read the Terms & Conditions for usage of the app here .
The Terms & Conditions detail the terms of usage when you download and use the app, as well as how it works. It also describes your responsibilities as a user, and what responsibilities we bear as a supplier of the app and its functions.
Similar questions
Why can’t I see my booking in the app?
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
Can I use a Service Station if haven’t booked via the website?
Why do I see a different booking number in the app than is listed on my confirmation?
What are the terms and conditions for digital gift cards?
How can I add minibar expenses to my bill?
What terms and conditions apply when I use the website and/or the app?
Do I get member benefits if I book via an online booking site such as Booking.com, Expedia.com or Hotels.com?
Does the hotel I'm staying at have mobile keys?
How can I copy my membership number in the app?
How can I update my personal information in the app?
Can I get the app in my own language?
Are there age limits at the hotels?
Can I book a bonus night in the app?
Why can’t I find my booking in the app?
What are the cancellation terms?
Can I pay for additional expenses when I check out using a Service Station?
When and where in the app can I find the restaurant voucher I receive as a member?
How do you ensure compliance with GDPR and how do you use my personal information?
Do I get Spenn if I have a reservation but do not check in?
Where can I view my membership period and find information about when my bonus points or Spenn expire?
I have several bookings in my name - can I use a Service Station?
How can I use the chat function in the app?
Where can I find terms & conditions for the membership?
Something urgent?
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Saturday
9am - 5pm
Sundays and bank holidays
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