Can I use a Service Station if haven’t booked via the website?
Yes, you can! The Service Station is a tablet situated in the hotel lobby allowing you to check in or out by yourself or with assistance from the hotel staff.
If you would like to see your booking in the app, it will have to be linked to your membership. Please see the question: “Why can’t I find my booking in the app?” or contact our Customer Service for assistance.
Similar questions
Why can’t I see my booking in the app?
Why do I need to show identification at check-in?
What qualifies as identification?
What will happen if I forget to bring a valid ID?
Does everyone who stays in a room need to show ID?
How do Strawberry process the personal information from the ID check?
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
Why do I see a different booking number in the app than is listed on my confirmation?
What are the Terms & Conditions for the app?
How can I add minibar expenses to my bill?
What are your standard check-in/check-out times?
Does the hotel I'm staying at have mobile keys?
How can I copy my membership number in the app?
How can I update my personal information in the app?
Can I get the app in my own language?
Can I book a bonus night in the app?
Why can’t I find my booking in the app?
How late can I check in? Do I need to notify the hotel if I'm arriving late?
Can I pay for additional expenses when I check out using a Service Station?
When and where in the app can I find the restaurant voucher I receive as a member?
Where can I view my membership period and find information about when my bonus points or Spenn expire?
I have several bookings in my name - can I use a Service Station?
How can I use the chat function in the app?
Something urgent?
Call us on: +47 22 334 200
Monday - Friday
8am - 8pm
Saturday
9am - 5pm
Sundays and bank holidays
Closed
Contact us