Why can’t I see my booking in the app?
We are working hard to migrate all our hotels to a system that supports the app. Please note, however, that there still a few hotels that are not yet compatible and these are thus not displayed in the app even if you have a booking. This applies to the following hotels:
- Comfort Hotel® LT
- Copperhill Mountain Lodge
- Farris Bad
- Funken Lodge
- Icehotel
- Yasuragi
Similar questions
Can I request a receipt for a previous stay?
How can I cancel a stay in the app?
Can I use a Service Station if haven’t booked via the website?
Why do I see a different booking number in the app than is listed on my confirmation?
What are the Terms & Conditions for the app?
How can I use the chat function in the app?
How can I add minibar expenses to my bill?
Why can’t I find my booking in the app?
Does the hotel I'm staying at have mobile keys?
How can I copy my membership number in the app?
Can I book a bonus night in the app?
Can I get the app in my own language?
Can I pay for additional expenses when I check out using a Service Station?
When and where in the app can I find the restaurant voucher I receive as a member?
How can I update my personal information in the app?
Where can I view my membership period and find information about when my bonus points or Spenn expire?
I have several bookings in my name - can I use a Service Station?
Something urgent?
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Saturday
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Sundays and bank holidays
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